Refund policy
DEVITCO • CUSTOMER CARE
Returns & Refunds
Shop with confidence. We make returns clear, fair, and straightforward.
Last Updated: November 2, 2026
At Devitco.shop, we want you to feel confident about your purchase. We offer a 60-day return period, free return shipping for eligible returns, and no restocking fees for orders delivered to the United States and the United Kingdom.
01. Our 60-Day Return Policy
You may request a return within 60 calendar days from the date your order is delivered.
We accept eligible products in:
- New condition.
- Slightly used condition, including products that have been opened or lightly handled.
Products should include their original components, accessories, and included parts. They must not have been damaged through misuse, neglect, unauthorized modification, or intentional damage.
Our 60-day policy is a voluntary benefit and is additional to any statutory consumer rights that apply to your purchase.
02. Free Returns & No Restocking Fees
RETURN WITH CONFIDENCE
Approved returns within our 60-day policy are free. Devitco covers the authorized return shipping cost, and we do not charge restocking fees.
We will provide a prepaid return label or another authorized prepaid return method for eligible orders in the United States and the United Kingdom.
For UK orders, contact us first so we can provide the appropriate return instructions and prepaid shipping arrangement. Do not purchase return postage yourself unless our team has agreed to reimburse it in writing.
03. How to Start a Return
Starting a return is simple:
STEP 01
Contact us at contact@devitco.shop.
STEP 02
Provide your order number, product name, and reason for the return.
STEP 03
Our team will review your request and send the applicable return instructions and prepaid shipping method.
STEP 04
Pack the item securely and use the return instructions supplied by our team.
Please wait for return authorization before shipping an item. This helps ensure that your package is sent to the correct receiving facility and can be matched to your order.
04. Return Addresses
Our current U.S. return receiving address is:
Devitco — Returns
27 Teakwood Ct
Parkville, MD 21234
United States
For orders delivered to the United Kingdom, contact our team before sending your return. We will provide the applicable prepaid return label and designated destination. Please use the return address provided in your authorization email rather than sending a package to our general business address.
Important: 304 S. Jones Blvd, Las Vegas, NV 89107, United States is our business contact address, not the default return receiving address.
05. Refund Processing Time
After we receive and inspect your returned item, we will send you an email confirming the status of your refund.
OUR REFUND PROCESSING TARGET
7 Days
After receipt and inspection of the returned product.
Approved refunds are issued to the original payment method. We aim to initiate refunds within 7 calendar days after receiving and inspecting the returned product.
For UK statutory cancellations, refunds will be made within the legally required timeframe, which is generally no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.
Your bank or payment provider may require additional time to display the refunded amount in your account.
No restocking fees will be deducted from approved refunds.
06. Damaged, Defective or Incorrect Items
If your product arrives damaged, defective, incomplete, or different from the item you ordered, contact us as soon as possible.
Please include your order number and, where possible, photographs or a short description of the issue. We will review the matter and arrange an appropriate solution, which may include a refund, replacement, repair, or another remedy as required by applicable law.
Customers will not be charged return shipping costs for valid faulty, damaged, or incorrect-item returns.
07. United Kingdom – Your 14-Day Cancellation Rights
UK customers generally have a statutory right to cancel most online purchases within 14 days after receiving the goods, without giving a reason.
After informing us of the cancellation, customers generally have a further 14 days to send the goods back.
For a valid statutory cancellation:
- Contact us within the applicable 14-day cancellation period.
- Send the goods back within the applicable return period.
- We will process the refund within the statutory timeframe.
- We will refund the standard delivery charge where required by law.
Where legally permitted, a deduction may apply if goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning. This does not reduce the separate benefits offered under our voluntary 60-day return policy.
08. UK Model Cancellation Form
UK customers may use the following form to notify us of a cancellation under their statutory rights:
To: Devitco.shop
Email: contact@devitco.shop
I hereby give notice that I cancel my contract for the sale of the following goods:
Product(s): ___________________________________
Order number: _________________________________
Ordered on / Received on: _______________________
Customer name: ________________________________
Customer address: ______________________________
Date: _________________________________________
09. Your Consumer Rights
Nothing in this policy limits or excludes rights that cannot legally be limited or excluded.
Customers in the UK retain applicable statutory rights regarding cancellation, faulty goods, goods that do not match their description, and other consumer protections. In particular, the statutory short-term right to reject qualifying faulty goods is not replaced by this policy.
Customers in the United States retain applicable federal and state consumer rights.
10. Contact Our Returns Team
WE'RE HERE TO HELP
Email: contact@devitco.shop
Phone: +1 (206) 649-6571
Business Address:
304 S. Jones Blvd, Las Vegas, NV 89107, United States.
DEVITCO — SHOP WITH CONFIDENCE.